Cancelation Policy

Kowazon Customer Order Cancellation Policy

Last updated On: 
27th April 2024


At Kowazon, we understand that sometimes you may need to cancel an order. This policy outlines the conditions under which you can cancel an order and the potential consequences.

Order Cancellation Timeframes

  • Before Order Preparation: If you cancel your order before the Seller/Vendor/Partner has begun preparing it, you are generally eligible for a full refund.

  • During Order Preparation: If you cancel your order while the Seller/Vendor/Partner is preparing it, you may be charged a partial or full cancellation fee, depending on the Vendor's policy and how far along the order is.

  • After Order Dispatch: Once your order has been dispatched for delivery, it usually cannot be canceled.

How to Cancel an Order

  1. Kowazon App: Go to your order history in the Kowazon app. Locate the order you wish to cancel and select the "Cancel Order" option, if available.

  2. Contact Seller/Vendor/Partner: If the cancellation option is not available in the app, contact the Vendor directly using the contact information provided in the app.

  3. Contact Kowazon Support: If you cannot reach the Seller/Vendor/Partner or the issue is unresolved, contact Kowazon Customer Support for assistance.

Cancellation Fees

  • Cancellation fees may apply if you cancel an order after the Seller/Vendor/Partner has begun preparation.
  • Fees are determined by the Seller/Vendor/Partner and will be clearly communicated to you before you confirm the cancellation, if applicable.


  • Item Unavailability: If the Seller/Vendor/Partner is unable to fulfill your order due to item unavailability, they will cancel the order and issue a full refund.

  • Quality Issues: If you receive an order with incorrect, damaged, or defective items, refer to the Kowazon Refund Policy.

Changes to This Policy

Kowazon may update this Order Cancellation Policy. We will notify you of significant changes through the app or email.

Contact Us

For questions or concerns regarding our Order Cancellation Policy, please contact Kowazon Customer Support:

  • Email:
  • Phone/WhatsApp: +23408061602460, +2348140632620, +2349071323333.

Important Notes

  • Act Quickly: The sooner you cancel an order, the more likely you are to avoid fees or complications.
  • Vendor Policies: Individual Vendors may have additional terms within their cancellation policies.

Thank You.