Shipping Policy

Kowazon Order Shipping Policy

Last Updated On: 27th April 2024.


This policy outlines Kowazon's shipping practices, including shipping methods, costs, delivery timeframes, and other important information for customers.

Shipping Methods

  • Standard Delivery: Orders are typically delivered by Kowazon riders and partner logistics companies.
  • Express Delivery: If available, express delivery offers faster delivery times for an additional fee. Timeframes will be specified during checkout.
  • Pickup: Some Vendors may offer the option for you to pick up your order directly from their location.

Shipping Costs

  • Shipping costs are calculated based on:
    • Delivery distance: The distance from the Vendor to your delivery address.
    • Order size and weight: Larger or heavier orders may incur higher shipping costs.
    • Vendor-Specific Fees: Individual Vendors may have additional shipping charges.
  • Shipping costs will be clearly displayed during checkout before you finalize your order.

Delivery Timeframes

  • Estimated Delivery Time: An estimated delivery timeframe will be provided during checkout and within your order confirmation.
  • Factors Affecting Delivery: Delivery times may be affected by factors such as:
    • Vendor preparation time
    • Traffic conditions
    • Weather events
  • Real-Time Tracking (If available): The Kowazon app may offer real-time tracking for you to monitor the progress of your delivery.

Delivery Address

  • Accuracy: Ensure your delivery address is correct and complete to avoid delays or failed deliveries.
  • Address Changes: Contact Kowazon Customer Support immediately if you need to change your delivery address after placing an order. Note that address changes may not always be possible.

Failed Deliveries

  • Reattempts: Kowazon or the logistics partner may attempt to redeliver your order if the initial delivery is unsuccessful.
  • Return to Vendor: If multiple delivery attempts fail, your order may be returned to the Vendor. You may incur additional fees or lose the eligibility for a refund.

Changes to This Policy

Kowazon may update this Order Shipping Policy periodically. We'll notify you of significant changes through the app or email.

Contact Us

For questions or concerns about shipping, please contact Kowazon Customer Support:

  • Email:
  • Phone/WhatsApp: +23408061602460, +2348140632620, +2349071323333.

Important Notes

  • Vendor Responsibility: While Kowazon sets general guidelines, individual Vendors may have variations in their shipping policies.
  • International Shipping: If Kowazon intends to offer international shipping, a separate policy should be created.

Thank You.